Property Casualty 360, an insurance adjuster trade magazine, recognizes that insurance adjusters tell people one thing and then do another all the time.
Their most recent issue includes an article called "A telephone isn't an adjuster's friend" about how telephone calls with insureds and injured people can backfire because when you tell a person X they come to expect X to happen, not Y.
"The most hazardous method of communication is oral. Three little words an adjuster never wants to hear are, “But you said … .” These mean that one is going to be fed their own words!"
Charley Gee is a Portland personal injury attorney. He exclusively represents injured people against insurance companies and corporations.